🆘 Hello Miru Help Center – We’re Here to Assist You!

Welcome to the Hello Miru Help Center, your go-to place for quick answers, order assistance, and seller support. Whether you’re a shopper, seller, or just exploring our platform, we’re here to help you every step of the way.

📦 For Buyers

🛒 Track Your Order

  • You can track your order by using the tracking number provided via email or SMS.
  • Visit the courier’s official tracking website  and enter your tracking ID.

🔁 Returns & Refunds

  • Electronics are not eligible for return unless a wrong item is delivered.
  • For eligible items, requests must be made within 2 days of delivery.
  • Refunds are processed after we receive and verify the returned product.

💳 Payment & Delivery

  • We offer only Online Payment options.
  • Delivery time: 3 to 7 working days, depending on your city and seller location.

🔐 Account & Login Issues

  • Forgot your password? Use the “Forgot Password” option on the login page.
  • Still facing issues? Contact our support team via WhatsApp or email.

🏪 For Sellers

📝 How to Register

  • Go to www.hellomiru.com/sell
  • Fill out the form with basic business info
  • Upload product details, and your account will be reviewed within 24–48 hours

 Product Listing Help

  • Make sure your product photos are clear
  • Use keywords in your title and description for better search results
  • Add accurate pricing, variations (size/color), and stock info

 Payments & Commission

  • Commission is only charged on successful orders
  • Payments are transferred to the seller’s provided bank account within 4–5 working days after order completion

 General Help

📞 Need Immediate Help?

📚 Popular Help Topics:

  • How to become a seller
  • Tracking your order
  • Cancel or return an order
  • Payment status and refund process
  • Account verification issues

🤝 Still Need Help?

Use the Contact Us form on our website or reach out to our support team anytime.
We’re here to make your Hello Miru experience smooth and safe