Privacy Policy – HelloMiru

Effective Date: 13/07/2025

Welcome to HelloMiru – Your Trusted Shopping Platform

At HelloMiru, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit or make a purchase on www.hellomiru.com (the “Site”).

By accessing or using our services, you agree to the terms of this Privacy Policy.

  1. Collection of Personal Information

We collect various types of information in order to provide a seamless shopping experience and ensure secure transactions. The information we collect may include:

  1. Personal Data
  • Full name
  • Contact number
  • Email address
  • Shipping and billing address
  • CNIC (in specific cases where required by law)
  • Payment method details (processed through secure third-party gateways)
  1. Technical Data
  • IP address
  • Device type and operating system
  • Browser type
  • Location (if enabled)
  • Website usage data (via cookies and analytics tools)
  1. How We Use Your Information

Your information helps us deliver a safe, efficient, and personalized shopping experience. We use your data to:

  • Process and fulfill orders
  • Verify your identity and prevent fraud
  • Provide customer support and respond to inquiries
  • Improve our website performance and user experience
  • Send transactional notifications (order confirmations, shipping updates, etc.)
  • Deliver promotional content, offers, and newsletters (if subscribed)
  1. Cookies and Tracking Technologies

HelloMiru uses cookies and similar tools to store your preferences, analyze traffic, and deliver relevant content. You may choose to disable cookies via your browser, but this may affect certain functionalities on the Site.

  1. Sharing of Information
  • We do not sell your personal information to third parties.
  • We may share your data with trusted partners, strictly for operational purposes:
  • Third-party vendors/sellers to process and deliver your order
  • Payment gateways for secure transactions
  • Logistics providers for shipment tracking and delivery
  • Marketing and analytics services to improve our offerings
  • Legal authorities where disclosure is required by law
  • All partners are obligated to protect your data and use it only for intended purposes.
  1. Data Protection and Security

Your privacy and data security are a top priority.

  • We implement advanced security measures including:
  • SSL encryption
  • Secure data storage
  • Access controls
  • Regular audits and compliance checks
  • However, no method of transmission over the internet is 100% secure. While we do our best, we cannot guarantee absolute security.
  1. Your Rights and Choices
  • You have the right to:
  • Access, review, and update your personal data
  • Request data deletion (subject to certain legal conditions)
  • Unsubscribe from promotional emails and SMS at any time
  • Withdraw consent to data processing
  • To exercise your rights, please contact us at support@hellomiru.com.
  1. Data Retention
  • We retain your personal information only as long as necessary to:
  • Fulfill your orders
  • Provide customer support
  • Comply with legal and regulatory requirements
  • Improve our services and protect our platform
  1. Children’s Privacy

Our services are intended for individuals 13 years and older. We do not knowingly collect personal data from children without parental consent.

  1. Third-Party Links

HelloMiru may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies separately.

  1. Updates to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in legal, regulatory, or operational requirements. All changes will be posted on this page with an updated date of 13/07/2025.

  1. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy, you may contact our support team

📧 Email:  support@hellomiru.com